ICCS -Business Process Management Company

Communication technology has led to an explosion in the advancement of call center outsourcing in the past two decades. Companies don’t think twice before outsourcing their processes to onshore as well as offshore facilities. Customer service is an important factor for any business. Companies understand that customer satisfaction is what drives profit margins. This makes it important to build a call center strategy that ensures a properly managed and sustainable facility that takes care of all your customers’ needs. For outstanding call center service and support, choose our company   as your trusted partner.   Dedicated Professionalism It is possible that your company may lack the necessary expertise and experience required to satisfy high volumes and levels of customer service. By outsourcing your customer service to a call center that you trust, you are able to place the responsibility of customer satisfaction in the hands of the professionals. Experienced c...

Customer service isn’t just a buzzword. When done right, it works to attract, retain, and convert more customers. 70% of Indians view customer service as a signal to determine if they should do business with a company. Additionally, nearly half of Indians switch to a new company after having a poor experience with a vendor. This is why focusing on enhancing and improving the customer experience for your prospects and clients should be a key component of your lead generation strategy. In this post, we’ll provide five tips meant to help you bump your customer service offerings to the next level. Tip #1: Customer service is all about the experience The first—and most important—tip when evaluating your customer service approach, is to tweak the language around what it means to deliver good service. In today’s highly digitized buying environment, top-notch customer service is tied to overall customer experience across multiple touchpoints, particularly in the B2B space. Providing a good...

Call centres have been around for some time and are gaining foothold in a big way. Call centres have come up as a boon in India tackling the big issue of unemployment. Gone are the days when youth had just some few options to pick from in terms of employment. A wide plethora of options in BPO'S & KPO'S has filled the gap of unemployment to some extent. Especially in urban cities like Delhi, Mumbai, Noida etc. back office support service has come up really quick and fast. When we talk of call centres or outsourcing call centres we loosely include all back office services, outsourcing, primarily customer service outsourcing, back office support, offshore back office services and back office support solutions. Now it is understandable and apt to say that call centres are the future in India. Here is presenting the ten most compelling reasons why we need call centres in India: 1) All time support for the business All businesses survive on 27 *7 kind of support...