How to be a Great Work-From-Home Customer Service Associate
Tip #1: Empathise The simplest and most useful strategy for dealing with customers, whether they’re polite and friendly or irritated and brusque, is to imagine yourself in their position. Putting yourself into the mind of the customer helps you to access the needs and desires of the customer, and make your interaction more efficient and pleasant. Tip #2: Courteous Behavior Take ownership of what has gone wrong. Apologizing in a simple, direct manner will give the customer the sense that you are on their side, and that the company they’re dealing with has enough humility not to cover over a mishap. Say thank you as and when required as it helps in building a good rapport with customer. Tip #3: Explanations When something has gone wrong in a customer’s use of a product or service, they’re likely to get frustrated as it spoils their experience. It is important to explain the root cause of problem in precise, direct language and not make unnecessary excuses. B...