The Subtle Differences between Good and Bad Customer Service
What exactly is customer service? Customer service is basically ensuring that customers are provided with the services As desired by them .It is the assistance that is extended to them ensuring quality, assistance and satisfaction. The difference between good and bad customer service is usually very subtle. Not really overt but something minute hovering on the edge. More often than not it is nothing but the lack of human emotion .Customers are human beings with the same set of expectations as us .When we are asking for paid services we have every Right to get the best of the service .So what basically involves good customer service .Let's look into the factors paving way to good customer service. 1) Promptness On time delivery of customers demand is the first step towards a good customer service. Delays and cancellations can be the worst spoilers in the customer service game .When we talk of services nothing puts a customer off than consistent delays in delivery of ...